Terms of service
By visiting this website, you agree to these Terms and Conditions. “We,” “us,” and “our” refer to The Lux Kloset. “You” refers to all visitors, customers, and users of the site.
Use of Site
You must be 18 or older to use this site.
Shipping Policy
All orders will be processed and shipped in 2-5 business days. All orders will be shipped to the address provided at checkout and will arrive in 3-10 days. A tracking number will be provided once order has been shipped. We are not responsible for lost, stolen or delayed packages.
Once your order has been shipped, you will receive a tracking number via the email address provided during the checkout process. This tracking number will allow you to monitor the progress of your shipment through the carrier's website.
We are not responsible for delivery delays due to weather, holidays, mishandling by the carrier or undeliverable addresses. Undeliverable addresses include packages that have incorrect or missing information, are refused, or returned to sender. There will be an additional fee to reship returned packages.
Refund Policy
You have 7 days after receiving your item to request a return or exchange. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging with proof of purchase. We will not accept any merchandise which has been used or altered in any way.
To start a return or exchange, contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return first will not be accepted.
If you receive a defective, damaged, or incorrect item, contact us within 72 hours from delivery and provide a photo and/or video that indicates the problem and we will make it right.
Custom orders, personalized products, gift cards, perishable goods and personal care items cannot be returned or exchanged. Please contact us if you have questions or concerns about a specific item.
We will notify you as soon as we’ve received and inspected your returned item, and let you know if the refund was approved or not. If your refund is approved, your refund will be issued in the manner in which you paid. Your bank controls the amount of time it takes for you to receive your refund, however, most see it in 3-5 business days.
Changes to Services & Pricing
We may modify or discontinue any product or service, or change pricing, at any time without notice. We are not liable for such changes.
Right to Refuse Service
We may refuse or withdraw service at our discretion. If we withdraw after work has begun, fees for completed work (at our hourly rate) may be deducted from any refund.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content, accuracy, or policies.
Products & Display
Some products or services may be available only online and in limited quantities. Colors or images may vary depending on your device.
Errors & Updates
We may correct errors or update information (including pricing or availability) at any time without notice, even after an order is submitted.
Warranty Disclaimer & Liability Limits
Services and products are provided “as is.” We do not guarantee uninterrupted, error-free use. We are not liable for any direct or indirect damages arising from your use of the site or services, to the fullest extent permitted by law.
Termination
We may terminate access to the site or services at any time if you violate these Terms. You remain responsible for any charges up to the termination date.
Entire Agreement
These Terms, along with posted policies, form the complete agreement between you and us and override any prior versions.
Governing Law
These Terms are governed by the laws of the United States.
Changes to Terms
We may update these Terms at any time. Continued use of the site indicates acceptance of the updated version.
Contact Us
If you have any questions or concerns about our products or policies, please feel free to contact our customer support team before making a purchase. We are here to assist you and provide any information you may need to make an informed decision.